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Value Stream TV Support

Value Stream Data Clearing Procedures

 

Reasons for doing this:

 

  1. Can’t log in (getting a log in error)

  2. Favorites not working correctly

  3. Expiration Date is incorrect

  4. Other poor performance issues

 

IMPORTANT: After performing this procedure you will be required to reenter your User Name and Password. NOTE: If you are still using an older app version you will also have to enter the correct URL information. So, have this information available before clearing the data. You may also have to ACCEPT Terms of use (EULA) when you open the app (depending on which app version your are using). This clears all data including your favorites so they will have to be added again.

 

Find your type of device listed below and follow the appropriate instructions. 

 

Free Stream x8 Rocket Box

  1. From the HOME screen, click on the APPS icon

  2. Find the VSTV app icon

  3. Press the menu button on the remote

  4. Select “Clean data” and follow the prompts

    CAUTION! DO NOT CLICK ON “Uninstall”

 

Fire TV Stick or Box

  1. Click on “Settings”, “Applications”, “Manage Installed Applications”

  2. Scroll down until you see the VSTVapp icon and click on it

  3. Scroll down and click on “Clear data” and then click it once more to complete the procedure

 

Most Other Android TV Boxes

  1. From the HOME screen, click on “Settings” and then on “Apps”

  2. Scroll down until you see the VSTV app and then click on it.

  3. Next, click on “Clear data”, followed by “OK” to complete the procedure.

How To Correct Display Issue
This is the CORRECT way Value Stream should be displayed on your TV
But sometimes it may look like this

I'm a paragraph. Click here to add your own text and edit me. It's easy.

To correct this, simply back out to the home page and click on MOVIES (you don't have to click on a movie to play) and then back out again and click on LIVE TV. Most of the time this will work.
 
IMPORTANT! Always refresh your Electronic Program Guide (EPG)
Click on video below for instructions on how to set up your favorites 

MORE SUPPORT INFORMATION WILL BE ADDED LATER